| Vehicle | You hire, collect, insure and return the van yourself. Check the hire day rate, the deposit, the excess, mileage or fuel charges, and whether the van is big enough in one trip, a second day of hire doubles most of the bill. | The Luton van and tail lift are part of the service, sized to your inventory in the written quote. One load for most homes; if a second trip is needed, it is planned and priced before the day. |
| Driving | A Luton up to 3.5 tonnes can be driven on a standard car licence, but it is taller, wider and heavier than a car, and London adds width restrictions, bus lanes and red routes. Any damage is your excess to pay. | An experienced driver who knows London loading rules handles the route, the parking position and the vehicle. You never touch the wheel. |
| Lifting and carrying | You and your helpers carry everything, including the items nobody wants: the wardrobe, the sofa, the washing machine, down every flight. Injuries and damaged doorframes are the common DIY costs nobody budgets for. | A two-man crew at £85 per hour, or three men at £100 per hour, with the carrying, the stairs (£5 per floor where the carry is by stairs) and the placement at the destination included. |
| Packing and materials | Boxes, wrap and tape bought at retail, plus the evenings to pack, roughly 2½ hours per room done carefully. Under-packed fragile items are where DIY moves most often lose money. | Packing can be booked as part of the move, with materials at published prices: boxes £5, wrap £15, tape £10 per roll. Or pack yourselves and let the crew handle loading and transport only. |
| Time and risk | The whole day is yours to lose: a late key handover, a van that is too small, or a helper who drops out lands on you, usually against a tenancy or completion deadline. | The day is planned around your deadline, with the scope confirmed in writing: no deposit, free cancellation up to 24 hours before, and overruns charged at the same hourly rate you booked at. |