Terms & Conditions
Please read these terms carefully before booking our removal services
Agreement to Terms
By booking our removal services, you agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you ("Customer") and Vano Removals ("Company", "we", "us").
1. Our Removal Services
Vano Removals provides professional man and van, house removals, office relocations, packing services, and storage solutions across London and the UK.
House Removals
Local & long-distance moves
Office Relocations
Commercial moves
Man & Van
Small moves & single items
2. Quotes & Bookings
Free, no-obligation quotes
All quotes are valid for 30 days from the date of issue
Booking confirmation
A 20% deposit is required to secure your moving date
Important Note
Quotes are based on information provided. Additional items or requirements may increase the price.
3. Pricing & Payment Terms
Payment Structure
- Deposit:20% of total
- Balance payment:Due on completion
- Minimum charge:2 hours
Accepted Payment Methods
Price Guarantee: Congestion charge and ULEZ fees are included in our quotes for London moves.
4. Cancellation Policy
| Cancellation Notice | Refund Amount |
|---|---|
| 14+ days before move | Full refund (minus 10% admin fee) |
| 7-13 days before move | 50% refund of deposit |
| 3-6 days before move | 25% refund of deposit |
| Less than 48 hours | No refund |
All cancellation requests must be submitted in writing to info@vanoremovals.co.uk
5. Liability & Insurance
[CONFIRM: current limit]
Public Liability
[CONFIRM: current limit]
Goods in Transit
[CONFIRM: current limit]
Professional Indemnity
Please note: Vano Removals is not liable for damage to poorly packed items or pre-existing damage. Declare high-value items before the move; applicable thresholds and cover are subject to the policy terms.
6. Your Obligations
Complaints Procedure
If you're unsatisfied with our service:
- Contact your move coordinator immediately to resolve issues on the day
- Submit formal complaint in writing to info@vanoremovals.co.uk within 7 days
- We will acknowledge your complaint within 2 working days
- We will provide a full response within 14 working days
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
© 2026 Vano Removals. All rights reserved.
Registered address: [CONFIRM: registered business address]
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