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Illustration: Removals terms explained by Vano Removals
LEGAL AGREEMENT

Terms & Conditions

“These terms describe conditions that may apply when requesting or arranging removal services with Vano Removals. Review the applicable quote, service scope, payment, cancellation, access, and liability provisions before booking. If any term is unclear or conflicts with your written confirmation, contact the business for clarification before work begins.”

Please read these terms carefully before booking our removal services

Effective from: 1st January 2026
Illustration: Removals terms explained by Vano Removals

Agreement to Terms

By booking our removal services, you agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you ("Customer") and Vano Removals ("Company", "we", "us").

1. Our Removal Services

Vano Removals provides professional man and van, house removals, office relocations, packing services, and storage solutions in London and surrounding areas.

House Removals

Moves within London and surrounding areas

Office Relocations

Commercial moves

Man & Van

Small moves & single items

2. Quotes & Bookings

Written quotes

Your quote is valid for 7 days from the date it is issued

Booking confirmation

No deposit. No commitment. Nothing is paid in advance to secure your moving date

What is included

Loading, unloading and carrying are included, plus dismantling and reassembly where booked in advance. Packing and packing materials are not included unless booked and listed on your quote

Important Note

Quotes are based on information provided. Additional items or requirements may increase the price.

3. Pricing & Payment Terms

Payment Structure

  • Deposit:None: no deposit is taken
  • Payment due:At the time of service
  • Extra time:At your team's hourly rate, as shown at booking

Accepted Payment Methods

Bank TransferCredit/Debit CardCash

Congestion charge and ULEZ fees, where applicable, are as stated in your written quote.

4. Cancellation Policy

Cancellation NoticeCharge
More than 24 hours before the moveNo charge: you can cancel without charge
Within 24 hours of the moveUp to 25% of the quoted price

All cancellation requests must be submitted in writing to info@vanoremovals.co.uk

5. Liability & Insurance

Ask for current terms in writing

Public Liability

Ask for current terms in writing

Goods in Transit

Please note: Vano Removals is not liable for damage to poorly packed items or pre-existing damage. Our liability is limited to repair or replacement as agreed in writing before the move. Declare high-value items before the move, and for valuable items we recommend arranging your own protection.

6. Your Obligations

Ensure clear access to both properties
Arrange necessary parking permits
Notify us of any access restrictions
Be present or have a representative available
Secure any pets during the move
Tell us in advance about any furniture that needs dismantling or reassembly so it can be included in the written scope
Empty wardrobes, drawers, and cupboards
Defrost refrigerators the day before

Complaints Procedure

If you're unsatisfied with our service:

  1. Contact us immediately to resolve issues on the day
  2. Submit formal complaint in writing to info@vanoremovals.co.uk within 7 days
  3. We will acknowledge your complaint within 2 working days
  4. We will provide a full response within 14 working days

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

© 2026 Vano Removals. All rights reserved.

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Response times vary
Mon-Fri 7am-8pm, Sat 8am-6pm, Sun 9am-4pm
Movers loading belongings into a removals van in London

Customer Reviews

What our customers say

Real, unedited reviews from customers we’ve moved across London.

5.0Excellent
Google reviews

“Best house removal company around. The team at Vano Removals was punctual, hard-working, and handled our furniture with great care. If you need reliable, stress-free local movers or packing services, I highly recommend them.”

Muhammad Saad

Google review · October 2026

Review 1 of 7: Muhammad Saad
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These are unedited reviews from our Google Business Profile. Moved with us recently? Your honest review helps other Londoners choose with confidence.