Vano Removals
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Illustration: How Vano Removals handles your data
PRIVACY POLICY

Privacy Policy

“This privacy policy describes how information submitted through the Vano Removals website may be collected, used, and protected. It applies to enquiries and related site interactions. Read the full policy for details on data handling, retention, and contact options, and confirm any questions through the published business contact channels.”

How Vano Removals protects your personal information

Last updated: 26 May 2026
Illustration: How Vano Removals handles your data

Your Privacy Matters to Us

At Vano Removals, we're committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our removal services across London and surrounding areas. We aim to handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Contact Details

Data protection enquiries: info@vanoremovals.co.uk

1. Information We Collect

To provide you with our removal services, we collect the following types of personal information:

Personal Details

  • Full name and title
  • Email address
  • Phone number (mobile and landline)
  • Current and new address
  • Payment information

Move Details

  • Collection and delivery addresses
  • Property type and size
  • Preferred moving dates
  • Special requirements or access issues
  • Inventory of items

Technical Information: We also collect IP addresses, browser type, and website usage data through cookies to improve our service.

2. How We Use Your Information

We use your personal information for the following purposes:

Provide and manage removal services
Process quote requests and bookings
Communicate about your move (SMS, email, phone)
Process payments securely using the payment methods stated in your written quote
Send service updates and confirmations
Improve customer service and support
Comply with legal and regulatory requirements
Prevent fraud and enhance security
Send marketing communications (with consent)

3. Sharing Your Information

We do not sell your personal information. We share it only where needed to provide the service you asked for, or where the law requires it:

With the people involved in arranging or carrying out your move, where needed for that move.

With payment providers, using the payment methods stated in your written quote.

Where required by law, or where you have asked us to share your information.

Where a third party handles your data on our behalf, they may use it only on our instructions and for the agreed purpose.

5. Cookie Policy

We use cookies and similar tracking technologies to improve your browsing experience. Here's how we use them:

Cookie TypePurposeDuration
EssentialRequired for website functionalityVaries
AnalyticsTrack website usage and performanceVaries
PreferenceRemember your settings and choicesVaries
MarketingPersonalise advertising (with consent)Varies

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality. Cookie durations vary by cookie; ask the business to confirm current cookie use.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data (right to be forgotten)

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Transfer your data to another service

Right to Object

Object to certain processing activities

To exercise any of these rights, please contact us at:
info@vanoremovals.co.uk or call 07459 180023.
We will respond within 30 days.

Data Retention Periods

Retention periods depend on the type of record and applicable legal requirements. Ask the business to confirm the retention period that applies to your enquiry or booking.

Making a Complaint

If you're unsatisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113

Website: ico.org.uk

© 2026 Vano Removals. All rights reserved.

This policy was last updated on 26th May 2026

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Mon-Fri 7am-8pm, Sat 8am-6pm, Sun 9am-4pm
Movers loading belongings into a removals van in London

Customer Reviews

What our customers say

Real, unedited reviews from customers we’ve moved across London.

5.0Excellent
Google reviews

“Best house removal company around. The team at Vano Removals was punctual, hard-working, and handled our furniture with great care. If you need reliable, stress-free local movers or packing services, I highly recommend them.”

Muhammad Saad

Google review · October 2026

Review 1 of 7: Muhammad Saad
Read all reviews on Google

These are unedited reviews from our Google Business Profile. Moved with us recently? Your honest review helps other Londoners choose with confidence.