Privacy Policy
How Vano Removals protects your personal information
Your Privacy Matters to Us
At Vano Removals, we're committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our removal services across London and the UK. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Contact Details
[CONFIRM: registered business address]
Data Protection Officer: dpo@vanoremovals.co.uk
ICO Registration: ZB123456
1. Information We Collect
To provide you with our removal services, we collect the following types of personal information:
Personal Details
- Full name and title
- Email address
- Phone number (mobile and landline)
- Current and new address
- Payment information
Move Details
- Collection and delivery addresses
- Property type and size
- Preferred moving dates
- Special requirements or access issues
- Inventory of items
Technical Information: We also collect IP addresses, browser type, and website usage data through cookies to improve our service.
2. How We Use Your Information
We use your personal information for the following purposes:
3. Legal Basis for Processing
Under UK GDPR, we process your personal data under the following lawful bases:
Contractual Necessity
Processing necessary to fulfil our contract with you (e.g., providing removal services, processing payments).
Legal Obligation
Processing required to comply with UK laws (e.g., tax, insurance, regulatory requirements).
Legitimate Interests
Processing necessary for our legitimate business interests (e.g., improving services, fraud prevention).
Consent
Processing based on your explicit consent (e.g., marketing communications, cookies).
5. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data (right to be forgotten)
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Transfer your data to another service
Right to Object
Object to certain processing activities
To exercise any of these rights, please contact us at:
dpo@vanoremovals.co.uk or call 07459 180023.
We will respond within 30 days.
Data Retention Periods
Making a Complaint
If you're unsatisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
© 2026 Vano Removals. All rights reserved.
Vano Removals is a registered company in England and Wales (Company No: 12345678)
This policy was last updated on 26th May 2026
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