Bought It Online? The Purchase Is Yours, the Collection Is Ours
Most single items start as a listing: Marketplace, eBay, Gumtree, an auction lot, a charity shop find. The etiquette is simple and it protects you. You view or buy the item, you agree the price and the collection window with the seller, and you confirm the item is yours to take away. We are the transport: we do not buy or sell items, we do not negotiate, and we never pay a seller on your behalf or carry purchase money.
What we need is the seller’s name and number, the agreed window, and the item as it really is. Listing photographs flatter everything: they hide the sofa’s true length, the wardrobe that has already been dismantled, and the staircase the piece has to come down. Ask the seller for measurements and a photograph of the stairs or doorway, and forward both. The quote, the crew and the plan are built from those, not from the advert.
Auction houses and stores run on their own release rules: a lot number, a named buyer, a loading slot, a deadline after which storage charges start. Send the paperwork details with the enquiry and the collection is planned inside their rules, not against them. A piano, whatever the listing calls it, is a specialist move with its own page, piano and special items.