“This page answers the questions that are specific to us: what we charge, how we book, how the crew and the van work on the day, and how London access, packing, and storage are handled. For general moving advice, the questions that apply whoever you move with, see the main moving questions guide.”
One hundred questions about moving with Vano Removals, covering the London hourly card, the £5 floor charge, booking terms, packing and materials prices, access and parking, storage, specialist items, and long-distance and office moves.
Every answer on this page is about Vano Removals specifically: our published London prices, our booking terms, and the way our crews work. Where a price depends on your job rather than the rate card, the answer says so plainly instead of guessing.
The questions are grouped the way customers ask them: prices first, then booking and terms, the van and the day itself, London access, packing, storage, specialist items, and finally areas, long-distance, and business moves.
If your question is not here, the fastest route is the quote form or an email with both postcodes and your inventory, the same details that make a written quote accurate.
Quick facts
For house-to-house moves within London: £70 per hour for driver help, £85 per hour for a two-man crew, and £100 per hour for a three-man crew. There is a two-hour minimum booking, and stairs add £5 per floor where the carry is by stairs.
£255, the two-man rate of £85 per hour for three billed hours. If stairs are involved, add £5 for each floor carried by stairs at either address. Your written quote confirms the estimate for your actual inventory before you book.
One mover with the van, who loads, unloads and carries: you can lend a hand if you wish, but you are never required to provide extra hands. It suits smaller moves and single items. It is charged at £70 per hour within London, with a two-hour minimum.
When access is slow or the items are heavy: several flights of stairs without a lift, a long carry from the parking point, large wardrobes, or a big inventory. At £100 per hour the job usually finishes sooner, so the total is often closer to the two-man price than people expect.
Every London house-to-house booking is billed for at least two hours, even if the work takes less. Beyond the minimum, you are billed for the time the move takes at the rate you booked, and any overrun is charged at that same rate.
Stairs are charged at £5 per floor at either address, where the carry is by stairs. Moving from a second-floor flat to a first-floor house, both by stairs, adds £15. Where a lift serves the floor, there is no floor charge for that address.
No. If a lift serves the floor and your furniture can travel in it, that address carries no floor charge. Tell us about the lift when you enquire: its size decides whether the largest pieces can use it or still need the stairs.
The extra time is charged at the same hourly rate shown when you booked, the rate never changes part-way through the day. The written quote states the estimate and the basis it was worked out on, so an overrun is a timing issue, not a pricing surprise.
If you book packing with us, materials are charged per item used: boxes £5 each, protective wrap £15, and tape £10 per roll. The written quote lists what is expected to be used, so you can see the materials cost before the day.
A two-bedroom flat with lift access, moved by a two-man crew in three hours, comes to £255 on the card. The same flat up three flights of stairs with no lift might take four hours and add £15 of floor charges: £375. Access, not just size, drives the total.
The card covers house-to-house moves within London. Office moves vary too much (IT equipment, phased floors, evening or weekend working, building rules), so they are priced individually in a written quote after we understand the scope.
A move out of London turns on distance, route, timing, and whether the crew returns the same day. Those factors differ too much for an hourly card, so long-distance moves are priced per job in a written quote before you book.
No. There is no deposit and no commitment payment: you book, and payment is taken at the time of service. If anyone asks you for a deposit in our name before the move, check with us first.
Cancellation is free up to 24 hours before the move. Cancelling inside 24 hours may be charged at up to 25% of the quoted price. If your date slips, tell us as early as you can, moving the booking is usually easier than cancelling it.
Quotes are valid for 7 days. After that, the price may need to be rechecked against the diary and your inventory, particularly at busy times like month-end. The validity period is stated on the written quote itself.
Payment is taken at the time of service. There is no deposit before the day and nothing is collected before unloading: the crew does the work, and payment is settled as the service is provided.
Use the quote form on this website or email info@vanoremovals.co.uk with both postcodes, a room-by-room inventory, the floors and lift position at each address, and your preferred date. The more accurate the inventory, the more accurate the quote.
Both postcodes; what is moving, room by room; anything heavy, fragile, or awkward; the floor and stairs or lift at both addresses; parking and loading distance; and whether you want packing, dismantling, or storage. Photographs of bulky items help a lot.
Usually, yes: contact us as soon as the date moves and we will rebook you where the diary allows. Because cancellation inside 24 hours can carry a charge of up to 25% of the quoted price, early notice protects you as well as us.
Yes. The agreed scope, crew, rate, and estimate are confirmed in a written quote before the day. On the day itself, the crew works to that scope: if something has changed, raise it before loading starts so it can be agreed properly.
Yes. We work on Sundays from 09:00 to 16:00, and Sunday house-to-house moves in London are charged on the same hourly card as any other day. Because the Sunday window is shorter, tell us about building rules and access when you book.
Monday to Friday 07:00 to 20:00, Saturday 08:00 to 18:00, and Sunday 09:00 to 16:00. The quote form and email are there outside those hours: send your details and we will reply when we are back.
Evening and weekend office moves can be arranged by agreement in the written quote, so your team can be working again on Monday. Tell us the building’s permitted hours: they set what is possible.
Send the quote form or an email straight away with the date, both postcodes, and the inventory. We will tell you honestly whether we can cover it: availability depends on the diary, and we would rather say so at once than promise and fail.
Our standard vehicle is a Luton van with a tail lift. The Luton body gives a large, square loading space that suits furniture, and the tail lift raises heavy items to the load floor without a ramp carry. The written quote confirms the vehicle plan for your inventory.
It is a powered platform at the back of the van that lifts heavy or awkward items, appliances, safes and large furniture, from ground level to the load floor. It removes the most dangerous part of many lifts: raising a heavy item up a ramp or step by hand.
The crew you book: driver help means one mover, and the two-man and three-man crews are exactly that. The written quote states the crew size. If we think your inventory or access needs a bigger crew than you asked for, we will say so before you book.
The crew arrives inside the agreed window, walks the property with you to confirm the scope, protects the route where needed, and loads in an order that suits the destination. At the new address they unload by priority, place the large items first, and finish with a check against the agreed scope.
Yes, when it is booked: dismantling and reassembly are included in the service where they are part of your agreed scope, such as beds and wardrobes that cannot travel assembled. List the items when you enquire so the time is allowed in the quote.
Yes. Loading, unloading, and carrying between the van and the property are the core of the service and are included for the items in your agreed scope. Packing is the main extra: it is included only when it is booked and listed in the quote.
Usually, yes: collecting a piece of furniture from a shop or a second address can be built into the plan. Tell us about every stop when you enquire so the route, timing, and quote cover it; an unplanned stop on the day may not fit the schedule.
It happens, especially on completion days. The crew waits or reschedules according to the situation, and time beyond the booked scope is charged at the same hourly rate you booked at. Tell us as soon as you know there is a delay; earlier notice gives us more options.
The crew does not disconnect plumbing or gas, remove fixed fittings, or take items out through windows or over balconies. Everything travels by the internal route. If something on your list falls outside the scope, we will say so at quote stage rather than on the day.
You never have to. With Driver Help the mover loads, unloads and carries, and you may lend a hand only if you wish; with a two-man or three-man crew the crew does all the carrying as well. Most customers use the time to direct placement at the destination and check rooms off as they fill.
Ordinary rain does not stop a move: furniture is wrapped, the route is kept as short and covered as possible, and boxes are not left standing in the wet. Only genuinely unsafe conditions would change the plan, and we would agree that with you directly.
Fragile items are wrapped before loading, loaded where they cannot be crushed or slide, and kept away from heavy pieces. Tell us in advance which items are fragile or irreplaceable so they are planned as priority items in the load, not fitted around it.
Yes: placement at the destination is part of the service. Large items go where you direct as they come off the van, which is far easier than moving them again afterwards. It helps to decide the layout of the main rooms before the crew arrives.
Documents, keys, medication, jewellery, chargers, and anything you need in the first hours: bedding, a kettle, basic tools. Keep them in your own car or a clearly marked essentials box that travels with you, not in the load.
Parking suspensions and dispensations are arranged with the borough council, by you or your building, in advance of the move: they cannot be created on the day. Tell us what you have arranged and we will plan the loading position and timing around it.
It varies by borough: some need several working days, and the notice periods and fees differ across London. Check your council’s website as soon as your date is set, and do not assume a suspension exists until the council confirms it.
Tell us the realistic loading position when you enquire: a side street, a loading bay, or a longer carry from the nearest legal stop. A long carry slows the job and may argue for a bigger crew; knowing in advance keeps the quote honest.
Book the lift or move-in slot with building management as soon as your date is set, and tell us the slot. The building’s slot becomes the plan for the day; if the slot is short, say so at quote stage so the crew size matches it.
Many London mansion blocks restrict moving hours, require the service lift, protect communal areas, or allow moves only on certain days, and some only permit weekend moves. Ask building management for the rules in writing and pass them to us before you book.
Yes. New-build blocks usually need a move-in slot, a booked lift, and sometimes a loading bay reservation arranged through the concierge or developer. Send us the building’s move-in requirements with your enquiry and we will plan around them.
On red routes the van cannot stop outside loading hours or in restricted stretches, whatever the move needs. Tell us if either address is on a red route and we will plan the loading point and timing legally rather than hoping for a gap.
Where a route enters the Congestion Charge zone or the vehicle plan is affected by ULEZ, that is addressed in your written quote: ask us to confirm in writing what applies to your route so there are no assumptions either way.
By measuring before the day. Send the widths of the tightest turn, the ceiling height over the stairs, and the dimensions of the largest items. Some pieces need dismantling; a few genuinely cannot pass, and if so we will tell you before you book.
It can: rear entrances often mean a yard, a gate code, or a longer carry through the building. Describe the actual route from street to front door in your enquiry, with photographs if you can, and the quote will reflect the real job.
The floor at each address; stairs or lift, and the lift’s size if furniture is large; where the van can legally stop; the carry distance to the door; any gate, code, or concierge procedure; and the building’s moving rules if there are any.
Yes: most London moves cross boroughs. What matters is that the parking and building rules at both ends are checked, because they often differ: a suspension arranged in one borough does nothing in the other.
A storage leg can bridge the gap: you rent a unit in your own name, we collect and transport your items into it, and we deliver when the property is ready. Tell us as soon as a gap looks likely: storage works best when it is planned, not improvised.
Tell us both slots when you enquire and we will build the gap into the plan: a later start, a staged load, or a storage stop if the gap is long. Waiting time beyond the agreed scope is charged at the hourly rate you booked at.
Full packing, part packing, the kitchen or the fragile items for example, or fragile-only packing. Packing is booked in advance and listed in your written quote; it is not included in the hourly removal rate unless it is listed there.
The packing crew’s time is confirmed in your written quote, and materials are charged per item used: boxes £5 each, protective wrap £15, and tape £10 per roll. You can see both parts (time and materials) before the day.
As a guide, a one-bedroom flat often uses 15 to 25 boxes, a two-bedroom home 40 to 60, and a family house more. Kitchens and books are what push the count up. Send your inventory and we will estimate the materials in the quote.
Yes: kitchen packing is one of the most commonly booked part-packs, because it is slow, fiddly work: crockery wrapped individually, glasses upright, appliances emptied and dried. If you pack it yourself, start it earlier than feels necessary.
Clothes on hangers can travel in wardrobe boxes where they are arranged in the quote, and folded clothes go in standard boxes or your own cases. Tell us the volume of clothing when you enquire: wardrobes hold more than people expect.
Valuables, documents, medication, and anything you need on the first night. Also photograph the backs of electronics before cables come out; it makes reassembly at the new home much quicker, whoever does it.
Usually, yes: furniture is far safer emptied, and drawers can stress the frame when carried full. Light soft items like bedding are sometimes fine left in drawers; ask us about the specific piece when you enquire and we will confirm.
Screens and glass are wrapped before loading and travel secured upright, never flat under weight. Tell us the screen size when you enquire: very large TVs may need their original box if you still have it, which is worth keeping for the moving day.
Yes. Fragile-only packing is a standard option: china, glass, artwork, mirrors, and electronics packed by the crew, with the rest packed by you. It is a good middle ground if time is short but the budget is not unlimited.
Usually the day before the move for a full pack, so moving day is purely loading and transport. Part-packs and fragile-only packs can sometimes be done on the morning. Your written quote confirms the schedule for your booking.
Unpacking can be arranged as part of the booking: surfaces unpacked and materials taken away, or boxes left sealed by room for you to work through. Say which you want when you enquire, because it changes the time the quote needs to allow.
If we unpacked, we take the used materials away as part of that service. If you unpack yourselves, the boxes are yours: most people pass them on or recycle them. Flattening them as you go keeps the new home workable.
In three stages: you rent a unit in your own name at the operator you choose; we collect from your property and transport the load into your unit; and we deliver to the new address when it is ready. Each transport stage is scoped and priced in writing before you commit.
You do. We do not run or arrange a storage facility: you rent the unit in your own name from the operator you choose, and we handle the transport to and from it. We will help you estimate the size you need, and the written quote confirms the collection and delivery runs before booking.
From a few days between completions to months during a renovation or a relocation: the period is agreed in the written quote, and the delivery back is booked as its own stage when the destination is ready.
Yes, and it is worth doing properly: a room-by-room list of what goes in means the right things come back out, and anything you will need mid-storage is identified before it is buried at the back of the load.
That depends on the facility’s access arrangements, and because the unit is rented in your own name, access stays yours throughout. If you know you will need regular access, say so at the start, and we will stack the items you are likeliest to need nearest the door.
As a rough guide, a studio’s contents fit around 25 to 35 square feet, a two-bedroom home around 75 to 100, and a family house 125 to 175 or more. Our storage size calculator gives a closer estimate from your actual item list.
The pattern is the same (collect, store, deliver) but the contents differ: stock overflow, archive boxes, and office furniture, with access often needed around working hours. The business storage page explains how the transport side works, and the runs are confirmed in the written quote.
Yes: a room’s worth of boxes, a bike, and small furniture collected at term-end and delivered back in September is a common pattern. Book early for the end-of-term peak, and label boxes by what you will need first.
Perishables, flammables, and anything you will need urgently. Documents, medication, and high-value small items are usually better kept with you or with family than in a stored load you cannot reach quickly.
Each stage, collection, the storage period and the final delivery, is set out in the written quote, so you can see the whole cost before you commit to the first stage. There are no stages added later that were not in the quote.
Yes. Upright and grand pianos are assessed first: the type, the floors at both addresses, and the route it has to travel. Your written quote sets out the crew and method before the day. The specialist removals page and the piano and special items page explain how we plan them.
Tell us its weight if you know it, the floor it sits on, and where it is going. Weight is matched to crew size and the route before we confirm: a safe is confirmed in writing only once we know it can travel safely by the internal route.
Slowly, and as the priority items in the load: joints checked before lifting, surfaces wrapped, nothing stacked against them. Tell us about any existing weakness or previous repair when you enquire, and it will be in the handling plan from the start.
Yes: a sofa, a wardrobe, a fridge-freezer, a single piece collected from a shop or another home. Send the item, its dimensions, both addresses, and the floors, and the written quote will confirm the crew and the price for the job.
Yes: collections from stores and sellers are a regular job. We will need the collection details, any collection reference the seller requires, and the delivery address and floors. Build the stop into the enquiry so the route and quote cover it.
Often it arrived dismantled, or can be dismantled: feet, arms, or a recliner mechanism separated by someone who knows the model. Send measurements of the sofa and the doorway; if it genuinely cannot pass, we will tell you before you book.
Treadmills, racks, and cable machines usually need partial dismantling and are heavy for their size. Photograph the setup and tell us the access at both ends: the written quote will allow the dismantling time and the crew the weight needs.
No: we move items by the building’s internal route: stairs, lifts, and doorways, with careful carrying and dismantling where that is booked. If an item cannot travel that route safely, we will tell you before you book rather than improvise on the day.
Yes: a collection from one address and delivery to another, possibly with a second collection on the way, is a normal pattern. List every address and what moves at each stop in your enquiry so the sequence is planned and priced as one job.
Tell us about them when you enquire (what they are, their dimensions, and any handling constraints), so they are planned as priority items with the right protection and crew, and the position is set out in your written quote.
Outdoor routes depend on surfaces, gates, steps, and ground conditions: send photographs and measurements. Some garden moves are straightforward with enough crew; others genuinely need lifting equipment we do not provide, and if so we will say so honestly at quote stage.
Yes: delivery into a unit you have rented is a normal job. Give us the facility, the unit’s floor and access arrangements, and the inventory; we load in an order that suits how you will use the unit, heavy and rarely-needed items first.
We are a London removals company covering the capital’s boroughs, and we also run long-distance moves out of London across the UK. Send both postcodes with your enquiry and we will confirm the route and the basis of the quote.
Yes: London to the rest of the UK is a regular part of our work. Long-distance moves are priced per job in a written quote, based on the route, the inventory, and the timing, rather than on the London hourly card.
Often, yes: most English destinations can be loaded, driven, and unloaded in a day with an early start. Longer routes, large inventories, or a late key handover may need a different pattern, and the written quote will say which applies to your move.
Tell us the moment the chain wobbles. Long-distance days are built around driving hours and arrival windows, so early notice lets us re-plan the start time or the staging rather than discovering the problem with a loaded van.
Around your working week: an inventory of desks, chairs, IT, files, and furniture; the building’s access rules at both ends; and a sequence that has your team working again as fast as possible, often an evening or weekend move agreed in the written quote.
We move IT hardware carefully as part of the inventory, but disconnection, reconnection, and network setup stay with your own IT people unless they are specifically scoped otherwise. Agree the split before the day so nothing is assumed on either side.
Yes: stock, fixtures, displays, and back-of-shop contents, usually timed around trading hours so the shop closes in one place and opens in the other. Tell us your trading deadlines when you enquire; they drive the whole plan.
Yes: furnished-rental resets, furniture swaps, and moving items into or out of storage between tenancies. Keys and access windows are usually the tightest part, so send the tenancy dates and how keys will change hands.
Yes: moving out against a fixed check-out time is a common booking. Tell us the check-out time and any cleaning schedule; the move is planned backwards from the deadline, and the inventory should be final, because there is rarely a second chance to go back.
Yes: rooms, studios, and shared houses, including collections at term-end and storage over the summer. Student loads are usually smaller, so driver help or a two-man crew for a few hours covers most of them on the London card.
Very little is too small: a single item is a normal booking. At the large end, a big house or office simply needs the right crew, possibly more than one load, and a written quote that plans it properly. Send the inventory and we will tell you honestly how we would run it.
Because the basis is fixed in writing before the day: the crew, the hourly rate, the floor charges, and what is included. The price changes only if the job itself changes (a bigger inventory than described, an extra stop, or time beyond the scope) and overruns are at the same booked rate.
The crew size, the rate and the estimate, the floor charges where they apply, any packing and materials, dismantling where booked, extra stops, and the booking terms: no deposit, free cancellation to 24 hours, 7-day validity, payment at the time of service. If anything is not listed, ask before you book. Insurance is as stated in your written quote: ask us to confirm in writing.
Send the quote form or an email to info@vanoremovals.co.uk with both postcodes, your inventory, the access at both addresses, and your preferred date. You will get a written quote to consider: valid for 7 days, with no deposit needed to book.
About the author
Ahmer Faiz, Founder, Vano Removals
Ahmer runs the small London crew that carries out every Vano move, sets the published hourly rates on this website, and replies to every Google review personally. Every guide on this site is written from the moves the team actually does, and checked against the council and TfL pages it quotes.
Reviewed by Ahmer Faiz on 5 November 2026 · Next review: 5 May 2027 · More about Vano Removals
Confirm the agreed service, timing, price and any exclusions in writing before booking.
Customer Reviews
Real, unedited reviews from customers we’ve moved across London.
“Best house removal company around. The team at Vano Removals was punctual, hard-working, and handled our furniture with great care. If you need reliable, stress-free local movers or packing services, I highly recommend them.”
Muhammad Saad
Google review · October 2026
These are unedited reviews from our Google Business Profile. Moved with us recently? Your honest review helps other Londoners choose with confidence.
