| The price |
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| Typical total for a 2-bed London move | £340 to £510¹ | £172 to £258² | £523 average³ | £50 to £80 for the van⁴ |
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| Minimum you can book | 2 hours (from £140) | 2 hours typical | The whole job, priced at once | 1 day |
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| Price confirmed before the day | ✓Written quote with the total | ◐Rate is published; the total depends on your time estimate | ✓Instant price online | ◐Van price yes; the total cost of the move is yours to add up |
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| Deposit to book | None | ◐Varies: some take a deposit | None at the largest platform | £150 to £300 held on a card |
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| The work |
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| Crew loads and carries for you | ✓Included at every tier | ✗You carry; the driver drives | ✓The assigned crew carries | ✗You carry |
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| Furniture protection (blankets, straps) | ✓Included | ◐Varies; ask what is on the van | ✓Included | ✗You source your own |
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| Furniture placed in the right rooms | ✓Included | ✗Placement is your carrying | ✓Included | ✗You carry |
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| Packing available in the same booking | ✓Bookable: crew time plus materials at card prices | ◐Rare at this end; usually your job | ✓Priced add-on (roughly doubles a 2-bed total) | ✗Your job |
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| Dismantling and reassembly | ✓Included where booked | ◐Varies | ◐Varies by team | ✗Your tools, your time |
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| The terms |
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| Free cancellation | ✓Up to 24 hours before | ◐Varies; 48 hours at the largest service | ◐48 hours at the largest platform | ◐Varies by hire firm |
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| Fixed price for the whole job | ✗Hourly, from a published card | ◐Some offer fixed blocks | ✓The instant price is the price | ✓The day rate is fixed (extras are not) |
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| Who turns up on the day | The firm you booked and spoke to | The driver you booked | A vetted team the platform assigns | You |
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| Payment due | At the time of service | Varies | Varies by platform | Van paid to the hire firm; fuel as you go |
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| Extras and risks |
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| Stairs | £5 per floor, published before booking | ◐Some include them, some charge | ◐Priced inside the quote | You carry, every floor |
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| Congestion Charge | Confirmed in your written quote | ✗Excluded at the largest service (you pay it) | ◐Check the quote | You pay it if you drive in the zone |
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| Storage if your dates gap | ◐Transport to your own unit; no facility of ours | ✗Not part of the model | ✓Their container storage, published weekly rates | ◐Your own unit, your own transport |
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| Taking items away for disposal | ✗Not a licensed waste carrier | ◐Some offer it; check their licence | ✗Not part of the standard offer | ◐Your own waste, in the van, to a civic site (van restrictions apply) |
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| If something is damaged | Insurance is as stated in your written quote: ask us to confirm in writing | ◐Cover varies; check the terms before booking | £50,000 fire and theft cover at the largest platform | Hire excess £1,000 to £2,000 is yours; your contents are not covered by the hire firm |
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